Our warehouse is located in Miami, Florida, United States.
How long does it take to process my order?
Our processing department works Monday through Friday. Orders are processed normally the same day if placed before noon, or the next day after your payment has cleared. Only high amount order payments may be delayed for a couple of days until we pass through security and confirmation steps to guarantee the safety of your transactions.
What are your current hours of operation?
Monday - Friday 9:00 AM to 6PM EST..
If I purchase today, when will my package be shipped?
We offer SAME DAY SHIPPING for orders completed before 12:00 pm EST (Mon-Friday)
What payment method do you accept?
We accept the following payment methods: Paypal
Do you send PayPal Money request to complete payments?
Yes, in order to do that we need that you please contact customer service (you can find the ASK QUESTION link at the bottom of any Sobeonline).
What is the return policy?
We offer 30 day return policy. If for any reason you are not satisfied or no longer need the product, we would be happy to take the product back for a refund. Refunds will be given as money back or exchange (buyer's choice).
Can I cancel my order after I complete my purchase?
Yes, but please take in consideration that we ship the SAME DAY for orders completed before 12:00 pm EST (Mon-Friday).
Do all of your products have guarantees?
All of the Sobeonline products are guaranteed. We offer 30 day warranty against manufacturing defect. If you feel like you have received a defective product, do not hesitate please contact customer service (you can find the ASK QUESTION link at the bottom of any Sobeonline ad) and we will find a solution for you.
How can I purchase from Sobeonline with confidence?
All of our products are backed with Sobeonline 30-Day 100% Satisfaction Guaranty & Hassle-Free returns.
Can you guarantee the quality?
Yes, all of our products are designed to meet the highest standards of quality.
What shipping carrier do you use to send your packages?
All of our packages are shipped through United States Postal Service (USPS) or FedEx (for certain items).
How much will it cost to ship my package?
We do offer free standard shipping with most items displayed in our store. To get more information about expedited shipping options and prices, please refer to the “shipping details” part of the item of interest. You can always send us an email via EBay messages for specific questions regarding shipping.
What locations are included for Domestic shipments?
Continental United States, Hawaii, APO, FPO, Puerto Rico, Guam, and U.S. Virgin Islands have the domestic United States rates.
Do SobeOnline ship International?
Yes, we do ship all over the world. We ship international items through United States Postal Service (USPS) or FedEx (for certain items). We also offer standard and express shipping options for international orders. You can always send us an email via EBay messages for specific questions regarding shipping.
Can international packages be upgraded for faster delivery?
Standard and express shipping options are available for every item. Please check the listing for the shipping rates. Attention shipping price does not include customs duties or taxes; these extra fees are the responsibility of the buyer only. Moreover, delivery time vary per country. ABB INTERNATIONAL, LLC does not guarantee the date or time of any shipment regardless of the delivery method you choose.
Delivery time: To provide fast shipping for our customers, all our orders are shipped within 1 business day. However, during holidays, processing and shipping can take a little longer. Most of our shipments arrive before the estimated arrival date, but sometimes USPS or FedEx can delay shipments for a few days.
How long does it take for Domestic Shipments to arrive?
Domestic Standard Shipping: 3- 6 business days
Domestic Priority Shipping: 2 - 4 business days
NOTE: You can always send us an email via EBay messages for specific questions regarding shipping.
How long does it take for International Shipments to arrive?
About SobeOnline products
International Standard Shipping: 20- 30 business days (estimated)
International Priority Shipping: 10 - 20 business days (estimated)
We ship our item mostly using USPS First-Class Package International Service or FedEx. Even though all packages are shipped within 1 business day and most international packages arrive to their final destination in less than 20 business days, some international packages may take as long as 3 to 4 weeks depending on country's postal system. After it leaves the United States there is no way to have any update until it enters the country of delivery. If you need your package earlier than 3 to 4 weeks, please upgrade your shipping to Express Mail International.
How to use the Wide Angle Macro or a Fisheye Macro Lens Adapter?
1. Check the content of your package and see if any RING ADAPTERS are provided.
2. Select the RING ADAPTER that will fit the top of the lens you are using with your camera.
3. Screw the selected RING ADAPTER (49mm, 52mm, 55mm, 58mm, 62mm, 67mm, or 72mm) on top of your camera’s lens.
4. Then screw your Wide Angle/ Fisheye Macro Lens directly on top of the RING ADAPTER. If no Ring Adapter is provided with your lens, then just
mount your Wide Angle/ Fisheye Macro Lens Adapter directly on top of your cameras lens.
Please note that our Lens Adapters are designed to work with standard lenses such as the 18-55mm lens. Do not try to mount this item directly on the camera’s body as this will not work.
What is the difference between the: 0.16x, 0.42x, 0.43x 0.48x and 2.2x lens?
A 0.42x wide angle lens converts a 42mm lens into a 17.64mm lens (0.42 times 42). Attention, this converter is supposed to be attached to the front of your camera's lens. When you deal with wide angle lenses remember that the smaller the number the wider the angle.
What is the difference between a Fisheye lens and a Wide angle lens?
When you are working with a wide angle lens remember that the smaller the number the wider the angle. For example the 0.18x is considered as a super fisheye lens (greater bubble effect) and the 0.5x is considered just a wide angle lens. Moreover the 0.43x has the best of both lenses so it is considered both a super wide angle Lens with fisheye effect
What is the size of the microfiber Cleaning cloth?
The microfiber cleaning cloth is 6’’ x 7’’
A slave flash is a flash that is triggered by another master flash. The main reason for using a slave flash is to illuminate your subject more evenly by providing flash light from multiple sources. There are several ways to trigger a slave flash. Some have sensors that monitor for a primary burst of flash light and then respond with their own flash. Others are controlled by radio signals from the primary flash.
What is a Teleconverter/Telephoto?
Teleconverters/Telephotos, also called multipliers, are optical devices which when attached to the rear of a lens increase the effective focal length.
When I use your adapter lens, I see a black frame circle around the photo, is this normal?
This effect (usually named 'vignetting') is normal and appears more or less in certain lenses. To minimize this effect try zooming in until the black circle disappears.